Purpose and Rationale of the Qualification
Purpose
Provides technical assistance to users, including diagnosing and resolving issues and problems with
software, hardware, computer peripheral equipment, networks, databases, systems and the internet
Computer technicians provide assistance to computer users by answering questions, resolving technical
problems and maintaining a company’s network, software and computer equipment. They are also called
desktop support technicians or computer support specialists. Support can be provided in person, over the
phone or online. They address issues ranging from network systems to individual desktop computers.
Computer technicians can work for computer software or hardware companies, assisting customers with
products. More generally, computer technicians can work in a company’s IT department, providing computer
support to company employees. These technicians are responsible for maintaining the company’s computer
services (network and equipment). Their duties can include troubleshooting to detect and solve technical
problems, installing or updating required hardware and software. They can also recommend computer
products or equipment to improve company productivity.
Occupational Tasks
- Identify the potential green technologies, processes and procedures to create a sustainable
computer environment to reduce e-waste in an organisation. (NQF Level 4) - Set up desktop/laptop for a new user according to software compatibility by installing operating
systems and peripheral equipment according to given specifications (NQF Level 5) - Communicate effectively using appropriate methods to maintain effective customer relationships
according to organisational standards (NQF Level 5) - Analyse and resolve hardware/software problems such as operational discrepancies to optimise
performance of the desktop/laptop systems (NQF Level 5) - Apply knowledge of principles and practices in order to identify and solve problems arising in the
course of their work (NQF Level 5)
Occupational Task Details
Identify the potential green technologies, processes and procedures to create a sustainable computer environment to reduce e-waste in an organisation. (NQF Level 4)
Unique Product or Service:
Recycle Bin
Occupational Responsibilities:
- Promote the use of electronic signatures and online routing of documents
Occupational Contexts:
- Internal and external stakeholders
Set up desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications (NQF Level 5)
Unique Product or Service:
- 351201000 – ICT Communications Assistant (ICT Computer Technician)
- ICT Assest Register
Occupational Responsibilities:
- Create and setup user accounts
Occupational Contexts:
- Internal and external stakeholders
